Frequently asked questions
Are dogs allowed?
Yes! We love dogs and they are very welcome. We just ask you to keep them on a leash and pick up after them. Ask us if you need poop bags!
Do you accept credit cards?
Yes! We take cash, local checks, Visa, masterCard, Amex, Discover and ApplePay.
Do I need to bring my own saw?
You are welcome to bring your own saw, but you are not required to do so. We loan out bow saws free of charge. They are easy to carry and work pretty well. You are welcome to bring gas or battery-powered saws if you like.
How can I haul my own tree?
All types of vehicles have been used to haul trees; cars, trucks, trailers, etc. Some of our customers have hauled trees on top of, or inside of their cars, mini-vans or SUV's.
Do you sell lanscape trees?
Yes we do, but it is not our main business and we do not provide the equipment to dig them out or haul them. Please see our web page on landscape trees for more details.
Can I drive around the farm in my own vehicle?
The short answer is no, but the longer answer can sometimes be yes! Please come and talk to one of our greeters at the main farm building on Jerusalem Rd to talk more. As you can appreciate, during main season it is often very busy on the farm with children, adults and dogs running around. To prevent accidents and keep you safe we prefer that you park in one of our parking sites and walk to your tree. Sometimes during quieter times we might be able to drive you to a good spot in one of our vehicles. We always want to help you where we can so please chat to us about your needs.
How do I know who to talk to on the farm?
All of our employees wear red fleece jackets - see images on our site. We also have Greeter Stations on our main sites - at the main farm our Greeter Station is located near the big red barn and close to the parking.
How much does a tree cost?
The minimum price we charge for a tree is $59 plus tax. We have a minimum price so that you can cut any size of tree you like. It takes many years for a tree to grow from a seedling to a 6ft tree so we have a minimum price to cover those years of hard work and all of our costs.
Why do I have to cut the tree close to the ground?
Tree stumps sticking out of the ground are very dangerous. At the best of times they can cause trips and falls or damage to vehicles. During the winter, when the snow falls, they become hidden and can cause serious accidents to our farm employees.
Can I top a tree?
Generally speaking we ask that you cut a tree close to the ground to prevent accidents. Sometimes, we have too many big tall trees growing in a particular area and we will allow tree topping (cutting a tree further up the trunk). Please only top trees in designated areas. If we ask you to top trees you are actually doing us a favor - we probably have tall trees that will go to waste if no one cuts them down - they sometimes have deep damage at the base for example. Always talk to a Greeter before topping a tree.
What is happening during Covid-19?
2020 has been a year unlike any other! To keep you and our staff safe during holiday season this year several thing will be different. Please take a look at the information page we have set up from our COVID-19 Changes page. If you have others questions please call or email us.
Can I come with/as a photographer and take holiday photos?
We have a lot of things happening on the farm during the run up to opening for our selling season. For this reason it is not safe for us to allow members of the public to come on site for photo shoots. We suggest that if you want to come and take pictures you do so at the same time as buying a tree during our main holiday season.